Frequently Asked Questions

This is a big topic for our service and we have a whole page explaining that. Here is the link.

To maintain consistency and reliability, we employ serializers that validate and ensure the presence of essential fields across all supplier data.

This process guarantees that the data you receive is uniform and complete, regardless of the supplier.

The list of supported suppliers can be found in the footer of the page.
Be aware that if you are going to provide your supplier's username and password the list of supported suppliers is pretty large and if you need us to integrate to a supplier you can contact us to make it happen.

Currently, more than 430 suppliers are implementing at least one web service using PromoStandards.

This charge is applied when the distributor buys a quantity less that minimum. Not all products can be bought in such quantities.

The standards in PPC specifies data that can be used for detecting if LTM charge should be applied and how much it is.

Unfortunately, suppliers are not populating this information with total accuracy at the moment.

Be careful.

Yes, you can request a refund by contacting our Support Team within 30 days of your purchase.

You can cancel your subscription by visiting your Account Settings page and clicking the cancel subscription button.

Yes, we do cache the Product Data for every supplier in PromoStandards. We use Redis for on-demand caching, ensuring that data, such as getProductSellable or getProduct, is refreshed and stored for one day. The exception is the Product Modified Date, which we cache for 4 hours.

This approach ensures you always have access to the latest information while optimizing the response time.

We also cache Media Content and PPC endpoints except in pricing and configuration when price_type = Customer

Yes, we have different plans and they involve API Limits.

We do have rate limits in place to ensure fair usage and system stability.

The information is on the home page in the Pricing section but in summary:

Our Free Plan allows for 50 calls per day, the Standard Plan permits 300 calls per day, and the Premium Plan offers Unlimited calls. However, it's essential to use these calls judiciously as they are passed on to the supplier.

Yes, you can contact us anytime at

These are the tasks we have planned for the near future:

Yes, you can change your plan by visiting your Account Settings page and selecting a new plan.

You can subscribe to the Premium plan by visiting our pricing page, selecting the Premium option, and following the checkout process.

Search for the specific supplier in Integrated-Suppliers page.

Yes, we do.

You can add one supplier credential at a time.

We also allow you to ask the supplier directly via a contact link while using the Add Supplier Password Functionality. Besides that, we allow importing CSVs with credentials for several suppliers simultaneously.

This will help promotional distributors with hundreds of Suppliers.

In order to get the real pricing for your company, you need to:
  • add the credentials for your supplier in our platform
  • use the /pricing-and-configuration/ endpoint with price_type = Customer

Remember that some suppliers don't return Customer data, so you might need to use List Pricing and use the Discount Code to get your pricing or use Net Pricing and add all the charges

No, we are not.
We are helping distributors in the Promotional Industry communicate via REST/JSON API with suppliers already implementing PromoStandards.
However, we use serializers that ensure the fields are present although they may be None(null) sometimes even if the Standards say it shouldn't be. That is because at least one Supplier got this wrong and we can not guess the default value when None.

EQP stands for "End Quantity Pricing" in the promotional industry. It is a pricing model commonly used by suppliers in this sector. Under EQP, the highest quantity price break is applied to all quantities of a promotional product, regardless of the actual quantity ordered. This means that customers benefit from the lowest unit price even when purchasing smaller quantities.

This pricing strategy is often used as a sales incentive or as part of promotional offers to distributors or end-users. It encourages larger orders by offering significant cost savings, making it an attractive option for buyers looking for the best deal on promotional products. EQP can vary between suppliers and products, and it's crucial for distributors to be aware of EQP offers as they can significantly impact the pricing and competitiveness of their product offerings.